Frequently Asked Questions
Find quick answers. Use live search, expand answers, or ask your own question.
Are courses suitable for beginners?
Yes. We offer clear beginner tracks with guided practice and short daily exercises.
Do you provide certificates?
Yes. Printable certificates are issued upon course completion and verified via your dashboard.
Which currencies do you support?
You can view prices in USD, EUR, or GBP using the Theme panel or header selector.
Is content accessible worldwide?
Yes. English content with neutral examples, low-latency CDN, and timezone-aware live sessions.
How long do I have access to the courses?
All plans include lifetime access to purchased courses, including future updates.
Can I switch plans later?
Yes. You can upgrade at any time; the remaining value is prorated automatically.
What is your refund policy?
We offer a 14‑day money‑back guarantee. No questions asked.
How are live sessions conducted?
Live sessions run via browser-based video with breakout rooms, recordings, and transcripts.
Do I need special software or hardware?
A modern browser and microphone are sufficient. Headphones are recommended for best quality.
How is my progress tracked?
Progress is tracked via quizzes, practice tasks, and speaking drills evaluated by AI.
Do you offer team or company accounts?
Yes. Volume licensing with manager dashboards and consolidated billing is available.
How do I contact support?
Email [email protected] or call +1 (646) 555-2743, Mon–Fri 9:00–18:00 UTC.
Is there a mobile app?
Progressive Web App (PWA) is supported. Install from your browser for offline practice.
Can I download lessons for offline use?
Yes. Selected lessons and transcripts are downloadable within the app for offline viewing.